Below is a FAQ guide for our customers. If you cannot find a solution to your issue, please contact us for help by email
Q: How do I download an item?
A: Browse the store to find the item of your choice. The App Store presents only items compatible for your handset, so you are guaranteed the items you go to buy and able to work on your phone.
Find your game, click Subscribe Now*, click LOGIN & subscribe, either enter email details or click login via Facebook, click Subscribe.
Q: What if I lose network coverage when I am downloading an item?
A: If you cannot finish downloading an item for any reasons like loss of network coverage, you can go to my downloads page to restart the download.
Q: What happens if I change phone, or sim card?
A: The items you purchase are locked to the phone they were downloaded on. If you change phones, items purchased on your other handset cannot be transferred to your new phone. Furthermore, they are independent of the sim card, so they will remain on the phone even if you change sims.
Q: What if I accidentally delete the item from my handset?
A: If the item is mistakenly deleted from your phone, go to Mobilegaming and select My Downloads. Here you can download the item again up to five occasions.